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Anatomy of a Bad Review
August, 9, 2019


https://www.google.com/maps/contrib/112650312832878434143/place/ChIJ319a42XX5IkR6eE0hisn6Ko/@41.5627067,-70.6101189,17z/data=!4m6!1m5!8m4!1e1!2s112650312832878434143!3m1!1e1?hl=en-US

Christine Conforto = Subject

Made a first time appointment at Direct Pay Dental. I haven’t been to the dentist is a while so I needed X-rays and a cleaning, also I informed them when making the appointment that a filling had recently fallen out. Once at the appointment I was only given X-Rays, no cleaning and was not even seen by the actual dentist only a dental assistant! The dental assistant proceeded to give me a laundry list of dental procedures I now required, all this without the dentist even seeing me or reviewing my X-Rays. To my knowledge Dental Assistants are not qualified to diagnose medical conditions. I booked it out of there immediately. Requested my X-Rays be transferred to a legitimate practice at Mashpee Family Dentistry. My advice would be to stay far away!

I haven’t been to the dentist is a while so I needed X-rays and a cleaning, also I informed them when making the appointment that a filling had recently fallen out.

First things first> This first sentence is amazing. I’m no English professor but a run-on sentence laced with preposition ending sentence and “I haven’t been to the dentist IS a while”….

Nothing more to say…. here we go….

Subtle admission of neglect and a hint of neediness. This person needs x-rays and cleaning? Filling has fallen out? No cleaning? Call the cops. Actual dentist? Our assistants and coordinators here have over 50 years experience. They know a foul mouth when they see it.

Our protocol guides our staff in making decisions that you may or may not want to here.

Laundry list?????

In high-risk individuals, we have a restorative protocol which helps to reduce the incidence of recurrent dental suffering such as pain, infection and dental failures.

This person may have fit into the category of high-risk. We understand its alot to take in during an appointment but the reality is you will continue to experience repeated dental problems if addressed with a blind eye.

Christine is correct. Dental assistants are not qualified to diagnose medical conditions. However, the coordinator with more than 10 years experience can screen and facilitate you oral health care. Techs do mammograms. Assistants do blood test. No problem. Right?

Christine has deferred to what she has determined to be a legitimate practice so she can be told lies and receive perfunctory piece-mealed dental care leading to missing teeth, tilting teeth, periodontitis-laced teeth with no support.

People have problems being told what problems exist by the peers.

Christine is merely paradigm of example. A martyr of sort. She got her cleaning but will be back blaming everyone else for her poor decisions.

I understand. This sounds stringent. Honest it is. I have not met Christine personally but I’ve met a million of them the same. Long-live the rotten tooth inside the rotten person.

John Fallon